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We are all faced with tough conversations from time to time – some more often than others. Nobody likes having them but as they are part of business it makes life so much easier if you learn skills to help you handle these difficult conversations effectively.
So many factors are involved when you are faced with the prospect of a tough conversation and the more you can plan your approach, the greater your chance of achieving a positive outcome.
Preparation is key
If you do everything you can to prepare and you think about the way to approach the conversation, you will be in a good place to achieve the successful outcome you are looking for.
I find P.O.K.E.R. a useful prompt as it helps me remember the key areas to consider and prepare for:
P: PAUSE. PONDER. PLAN – think before you speak
O: OBJECTIVE – what is your objective? What do you want to accomplish and what is the best way to achieve this?
K: KNOW – know your audience. What is their perception of the situation? Why did they react as they did? How are they feeling?
E: EMOTION – remove all emotion from the situation and be rational. This is business.
R: RESPOND – don’t react. Stop, think and then respond.
Learn from the conversation
Why not think of each tough conversation as part of your personal development rather than an ordeal and learn from it – that way it become a positive rather than a negative. It’s also good to reflect on what happened before, during and afterwards. Think about what was the cause, what you did or said, and the outcome also how you could handle the situation differently in the future, both in terms of the preparation and the conversation itself – if indeed you need to change what you did.
For more tips and strategies, such as analysing what makes a conversation difficult, how to prepare, and respond not react, download the everywoman workbook, How to handle tough conversations, from the everywoman website (member login is required). If you are not a member of the everywomanNetwork* you can download a preview from bookshelf on our Personal Development page or go to www.everywoman.com/join to sign up and gain instant access to the whole workbook plus a range of exclusive tools that support your personal development.
*everywomanNetwork membership gives you access to workbooks, webinars, interviews, case studies and expert advice, plus promotional opportunities for you or your business, member discounts and offers, and the ability to connect with like-minded women.
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