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Many directors or team leaders say that what sets staff apart from each other is how they handle the unexpected and manage critical situations. In an ideal world nothing goes wrong and life is simple and easy. As no-one lives in this ideal world you need to make sure you are prepared, and skilled, at handling situations when things go wrong to set you apart from your co-workers.
The everywoman workbook, Tackling critical situations, shows problem-solving tools that will get you in shape for when a critical situation occurs. Don’t wait for the unexpected to happen before you use them. Be proactive. Have a brainstorm and use the results from the tools to be prepared for what could be thrown at you.
Cause and effect (or The Fishbone) – to help discover the cause of a problem
Draw a fishbone (see diagram). Choose a problem and write it in the fish head. Think of the major causes that contributed to the effect and put them on the end of each bone.Depending on the issue, you could use the 4 Ms (Manpower, Methods, Machinery and Materials) or the 4 Ps (Policies, Procedures, People and Plant).Brainstorm to discover the causes for each major area – let thoughts and discussion flow freely.Ask ‘why?’ as much as possible to build further branches/ribs to ensure you are getting to the root of the problem.Now prioritise the most important causes and decide which ones need improving for maximum benefit, or to cause the least disruption to your organisation.The 5 whys – to get to the root of a problem
Clearly define the problem to be solvedKeep asking ‘why?’. Write down the answers and continue to ask the question until all options have been exhausted.Use the answers to decide what needs to be prioritised and worked on immediately to tackle the situationUse some sort of image to show the flow of the whys pictorially.Pros and cons – when a quick analysis of a decision is required.
Identify a decision to analyseAsk everyone in the brainstorm group to write two lists – one headed Pros and the other Cons. They then need to record their own reasons for and against the decision.Pull together all the answers and compile a group list. You may want to add weighting if some reasons are more important than others.Given all the Pros and Cons, determine whether the decision is the right one to take to resolve the situation.The everywoman workbook, Tackling critical situations, can be downloaded from the everywoman website (member login required) and it contains more tips and strategies, to help you tackle the unexpected. The blog post Women in business: Do you plan to succeed or fail to plan? has been taken from the workbook and covers four steps to take when faced with a critical situation. If you are not a member of the everywomanNetwork* you can download a preview from bookshelf on our Personal Development page or go to www.everywoman.com/join to sign up and gain instant access to the whole workbook plus a range of exclusive tools that support your personal development.
*everywomanNetwork membership gives you access to workbooks, webinars, interviews, case studies and expert advice, plus promotional opportunities for you or your business, member discounts and offers, and the ability to connect with like-minded women.
What puts women off starting up a technology business - and what can we do to change the situation? 
A shining example of a woman who chose to start her career straight from school rather than continue on the university route is Stephanie Unitt. Stephanie started on a Youth Training Scheme (YTS) and worked her way up through the ranks to be a Regional Stock & Audit Manager gaining qualifications on the way. Her passion and enthusiasm for the environment changed her career path and Stephanie is now Environment Advisor at CEVA Logistics. In recognition of her achievements, Stephanie was awarded the Green Champion Award at the 2012 everywoman in Transport & Logistics Awards (now the Innovation and Sustainability Award).
As the transport & logistics sector has so many facets and levels there are many opportunities for advancement or a career change. One lady who really embodies this is Jane Weaver of AYS Couriers. Starting out as a PA within just a few years she launched a management buyout of the firm and drove a four-fold increase in turnover. Jane is a passionate believer in the opportunities that logistics offers – as she states “I would say to anyone thinking of either starting their own business or moving into transport and togistics without experience – do it!”. Her career achievements led her to win the Director of the Year Award at the 2012 everywoman in Transport & Logistics Awards.
Impact Expert
Are you a confident person … all of the time? Some people have an abundance of self-confidence and others suffer from self-doubt, but no matter who you are, and how you feel now, confidence is a constantly evolving state of being.
People react to us according to our behavior and our behavior is a result of what we believe. If we believe we can’t do something we won’t.
The above quote by English novelist George Eliot captures the kind of spirit that really epitomises the strength and determination of winners of the NatWest everywoman Awards that we see year after year. What stands out at these Awards is the sense that focus and passion really can lead to success, and that with a little self belief, amazing things can happen.
One fabulous example of this is Sylvia Hopwood, a 79 year old entrepreneur, who runs the successful recycling business ‘The Recycle Works’. Being widowed at the age of 62, Sylvia was facing financial hardship and her decision to start her business was a direct result of this, and, of her determination: ‘I had a choice of staying at home with a stick and a shawl or making an effort to improve my lot’.
A few days ago, a white van backed into my house, destroying my front fence. I could hear the crash from upstairs. I think this qualifies as a pretty stressful situation, and I may have coped better if I had read the everywoman workbook Tackling Critical Situations. Instead, I just jumped up and down screaming.
Businesses thrive on technology, our day-to-day lives are shaped by technology and the world is ever-changing because of technology. Yesterday, we met some of the women who work behind this exciting industry at the inaugural everywoman in Technology Leadership Academy.