Saturday, March 23, 2013

We won't talk to colonists: Diplomatic row erupts after Argentina pulls out of talks with Britain over future of Falkland Islands

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Argentine foreign minister Hector Timerman pulled out of the meeting, due to be held in London, after representatives of the Falkland Islands government were slated to attend.

Argentina does not recognise the government as legitimate.

In a statement Mr Timerman described the islanders as the 'colonists from the Malvinas.'

Residents were widely expected to have told Argentina they should respect islanders' rights and leave them in peace.

It is believed that the majority of the 3,000 islanders want to remain under British rule.

This latest diplomatic spat is likely to further raise the tensions between the UK and Argentina over the future of the islands.

In a strong statement Mr Timerman said he was sorry that Mr Hague "can't meet without the supervision of the colonists from the Malvinas".

The curt letter added: 'It's a shame that you reject a bilateral meeting. You need not keep trying to put together meetings during my visit to London. Leave that job to our own efficient embassy.'

Mr Timerman invited Mr Hague to meet with him in Buenos Aires, where he said "my fellow foreign ministers can freely meet with whomever they wish without being pressured or having their presence conditioned on meetings that they haven't asked for and don't interest them".

Argentine president Cristina Fernandez de Kirchner has in recent years strongly asserted her country's demands for the Falklands to come under its sovereignty despite the opposition of the islanders.

Earlier this month, she had an advert published in British newspapers claiming that Argentina had been stripped of the islands in "a blatant exercise of 19th century colonialism".

Prime Minister David Cameron has repeatedly insisted the residents of the Falklands must decide their own future and a referendum on the islands' political status is to be held in March.

In a statement released before Mr Timerman turned down the meeting, the Legislative Assembly of the Falkland Islands stressed that their representatives, Dick Sawle and Jan Cheek, would not be "negotiating any deal".

"Rather we are anticipating a full and frank exchange of views," the assembly said.

"Indeed we look forward to giving Mr Timerman some very direct messages on the unacceptability of Argentina's actions against the Falkland Islands in recent years.

"We demand that our rights be respected, and that we be left in peace to choose our own future and to develop our country for our children and generations to come.

"It is only right that he should hear this directly from us, as well as from Mr Hague."

A Foreign Office spokeswoman said: "We are aware that Argentine foreign minister Hector Timerman is due in the UK next week, and have invited him to come to the Foreign Office to meet the Foreign Secretary and representatives of the UK Government and the Falkland Islands Government."


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Someone Just Bought

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The cost of offsetting a book is, on average, 1% of the price of the book. Boomerang Books customers are requested to help pay for the environmental footprint of their books by contributing half of that cost (ie. 0.5% of the sale price) when they purchase books on our website.

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Sunday, March 17, 2013

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Your Price: $31.50 AUD, includes GST for Australian customersShipping: $6.95 (per order regardless of how many books you buy!)You Save: $3.50! (10% off the normal price)Plus...earn $1.58 in Boomerang Bucks when you purchase this bookAvailability: Available In stock at the publisher and usually ships by us in 7 - 10 days. Allow a few extra days for delivery
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Now a billion dollar industry, executive coaching is one of the fastest-growing sections of the coaching market, and is widely used by senior managers and chief executives in large organisations. In this accessible guide, Patricia Bossons, Jeremy Kourdi and Denis Sartain offer clear explanations of key coaching theories before putting that theory into context with a comprehensive selection of practical tools and techniques. The potential benefits and uses of each technique are explained and then followed with advice on how to apply the technique and make it work for you - allowing readers to match situations or issues with specific coaching techniques for optimum results. The unique, practical approach of this book will make it essential reading for managers and leaders at all levels as well as professional coaches.

ISBN: 9781408111093
ISBN-10: 1408111098
Classification: Management & management techniques
Format: Paperback (234mm x 153mm x 16mm)
Pages: 240
Imprint: A & C Black Publishers Ltd
Publisher: Bloomsbury Publishing PLC
Publish Date: 1-Sep-2009
Country of Publication: United Kingdom



Beyond The Call by Marc Woods Beyond The Call by Marc Woods Why some team members go the extra mile while others don't--and how to get more out of everyone Business leaders know that some members of their teams go above and beyond while others get by doing the bare minimum. The question on everyone's lips is how to turn every member of your organization into a top performer.

Connecting Organizational Silos by Frank Leistner Connecting Organizational Silos by Frank Leistner Practical guidance on how to successfully introduce enterprise social networks to connect employees While there are a fast growing number of books around social media and enterprise 2. 0, the focus is often on the technical tools. Connecting Organizational Silos approaches social media and enterprise 2.

Clients First by Joseph Callaway Clients First by Joseph Callaway How honesty, competency, and caring will make you rich Throw out the sales manual. Get off the motivation elevator. Clients First is a two word miracle that can change your life.

» View more books like these...
Coaching Essentials by Patricia Bossons Coaching Essentials, Paperback (August 2012) A comprehensive guide to executive coaching, this fully updated second edition ofers a wealth of practical, proven coaching tools and techniques. Essential reading for professional coaches, students, managers and leaders at all levels.

Mentoring by Patricia Bossons Mentoring, Hardback (April 2004) In the last few years there has been a big expansion in the range of applications of mentoring in business and in the scope of particular schemes in specific organizations. This book draws upon valuable case study material and includes advice on best practice from leading companies on setting up, running and evaluating mentoring schemes.

» View all books by Patricia Bossons

» Have you read this book? We'd like to know what you think about it - write a review and you'll earn Boomerang Bucks loyalty dollars!

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Dr Patricia Bossons is Director of Coaching Services at Henley Business School. She is a Chartered Psychologist and an accredited NLP coach. Denis Sartain coaches at board level and teaches coaching skills at Henley Business School. Jeremy Kourdi is a writer and business consultant. He has worked with many leading brands, professional institutions and business schools, including The Economist Group, London Business School and the Chartered Management Institute. He has written 18 books, including Surviving a Downturn (A&C Black, 2007).

Biography & true storiesFictionHealth & personal developmentLifestyle, sport & leisureChildren's, young adult & educationalThe artsLanguageLiterature & literary studiesEnglish language teaching (ELT)Reference, information & interdisciplinary subjectsHumanitiesSociety & social sciencesEconomics, finance, business & managementLawMedicineMathematics & scienceEarth sciences, geography, environment, planningTechnology, engineering, agricultureComputing & information technologyBoomerang Books is Carbon Neutral close

Boomerang Books is proud to be Australia's first carbon neutral online bookstore, independently accredited by the Carbon Reduction Institute (Certification #NC166). Boomerang Books purchases carbon credits to offset the carbon emissions created by the book supply chain.

The cost of offsetting a book is, on average, 1% of the price of the book. Boomerang Books customers are requested to help pay for the environmental footprint of their books by contributing half of that cost (ie. 0.5% of the sale price) when they purchase books on our website.

Customers may opt-out of the carbon offset contribution by unticking the appropriate selection box on the payment page.

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Your Price: $31.50 AUD, includes GST for Australian customersShipping: $6.95 (per order regardless of how many books you buy!)You Save: $3.50! (10% off the normal price)Plus...earn $1.58 in Boomerang Bucks when you purchase this bookAvailability: Available In stock at the publisher and usually ships by us in 7 - 10 days. Allow a few extra days for delivery
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Now a billion dollar industry, executive coaching is one of the fastest-growing sections of the coaching market, and is widely used by senior managers and chief executives in large organisations. In this accessible guide, Patricia Bossons, Jeremy Kourdi and Denis Sartain offer clear explanations of key coaching theories before putting that theory into context with a comprehensive selection of practical tools and techniques. The potential benefits and uses of each technique are explained and then followed with advice on how to apply the technique and make it work for you - allowing readers to match situations or issues with specific coaching techniques for optimum results. The unique, practical approach of this book will make it essential reading for managers and leaders at all levels as well as professional coaches.

ISBN: 9781408111093
ISBN-10: 1408111098
Classification: Management & management techniques
Format: Paperback (234mm x 153mm x 16mm)
Pages: 240
Imprint: A & C Black Publishers Ltd
Publisher: Bloomsbury Publishing PLC
Publish Date: 1-Sep-2009
Country of Publication: United Kingdom



Beyond The Call by Marc Woods Beyond The Call by Marc Woods Why some team members go the extra mile while others don't--and how to get more out of everyone Business leaders know that some members of their teams go above and beyond while others get by doing the bare minimum. The question on everyone's lips is how to turn every member of your organization into a top performer.

Connecting Organizational Silos by Frank Leistner Connecting Organizational Silos by Frank Leistner Practical guidance on how to successfully introduce enterprise social networks to connect employees While there are a fast growing number of books around social media and enterprise 2. 0, the focus is often on the technical tools. Connecting Organizational Silos approaches social media and enterprise 2.

Clients First by Joseph Callaway Clients First by Joseph Callaway How honesty, competency, and caring will make you rich Throw out the sales manual. Get off the motivation elevator. Clients First is a two word miracle that can change your life.

» View more books like these...
Coaching Essentials by Patricia Bossons Coaching Essentials, Paperback (August 2012) A comprehensive guide to executive coaching, this fully updated second edition ofers a wealth of practical, proven coaching tools and techniques. Essential reading for professional coaches, students, managers and leaders at all levels.

Mentoring by Patricia Bossons Mentoring, Hardback (April 2004) In the last few years there has been a big expansion in the range of applications of mentoring in business and in the scope of particular schemes in specific organizations. This book draws upon valuable case study material and includes advice on best practice from leading companies on setting up, running and evaluating mentoring schemes.

» View all books by Patricia Bossons

» Have you read this book? We'd like to know what you think about it - write a review and you'll earn Boomerang Bucks loyalty dollars!

Write a book review for Coaching Essentials by Patricia Bossons


Dr Patricia Bossons is Director of Coaching Services at Henley Business School. She is a Chartered Psychologist and an accredited NLP coach. Denis Sartain coaches at board level and teaches coaching skills at Henley Business School. Jeremy Kourdi is a writer and business consultant. He has worked with many leading brands, professional institutions and business schools, including The Economist Group, London Business School and the Chartered Management Institute. He has written 18 books, including Surviving a Downturn (A&C Black, 2007).

Biography & true storiesFictionHealth & personal developmentLifestyle, sport & leisureChildren's, young adult & educationalThe artsLanguageLiterature & literary studiesEnglish language teaching (ELT)Reference, information & interdisciplinary subjectsHumanitiesSociety & social sciencesEconomics, finance, business & managementLawMedicineMathematics & scienceEarth sciences, geography, environment, planningTechnology, engineering, agricultureComputing & information technologyBoomerang Books is Carbon Neutral close

Boomerang Books is proud to be Australia's first carbon neutral online bookstore, independently accredited by the Carbon Reduction Institute (Certification #NC166). Boomerang Books purchases carbon credits to offset the carbon emissions created by the book supply chain.

The cost of offsetting a book is, on average, 1% of the price of the book. Boomerang Books customers are requested to help pay for the environmental footprint of their books by contributing half of that cost (ie. 0.5% of the sale price) when they purchase books on our website.

Customers may opt-out of the carbon offset contribution by unticking the appropriate selection box on the payment page.

Boomerang Bucks close

For every $20 you spend on books, you will receive $1 in Boomerang Bucks loyalty dollars. You can use your Boomerang Bucks as a credit towards a future purchase from Boomerang Books. Note that you must be a Member (free to sign up) and that conditions do apply.

Recent books by Patricia Bossons close Coaching Essentials by Patricia Bossons Mentoring by Patricia Bossons

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Wednesday, March 6, 2013

Someone is looking at

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Your Price: $31.50 AUD, includes GST for Australian customersShipping: $6.95 (per order regardless of how many books you buy!)You Save: $3.50! (10% off the normal price)Plus...earn $1.58 in Boomerang Bucks when you purchase this bookAvailability: Available In stock at the publisher and usually ships by us in 7 - 10 days. Allow a few extra days for delivery
$.get("/includes/showSecondHandBooks.cfm?but=1&t=1361815202328&isbn=9781408111093", function(data){ $('#usedBooksDiv').slideUp('150', function(){$('#usedBooksDiv').html(data).slideDown('250'); // Define Hover States for teh BuyUsed button $("#BuyUsed").hover( function () { $(this).css('opacity','.7'); // Mozilla $(this).css('filter','alpha(opacity=70)'); // IE }, function () { $(this).css('opacity','1'); // Mozilla $(this).css('filter','alpha(opacity=100)'); // IE } ); } ); });

Now a billion dollar industry, executive coaching is one of the fastest-growing sections of the coaching market, and is widely used by senior managers and chief executives in large organisations. In this accessible guide, Patricia Bossons, Jeremy Kourdi and Denis Sartain offer clear explanations of key coaching theories before putting that theory into context with a comprehensive selection of practical tools and techniques. The potential benefits and uses of each technique are explained and then followed with advice on how to apply the technique and make it work for you - allowing readers to match situations or issues with specific coaching techniques for optimum results. The unique, practical approach of this book will make it essential reading for managers and leaders at all levels as well as professional coaches.

ISBN: 9781408111093
ISBN-10: 1408111098
Classification: Management & management techniques
Format: Paperback (234mm x 153mm x 16mm)
Pages: 240
Imprint: A & C Black Publishers Ltd
Publisher: Bloomsbury Publishing PLC
Publish Date: 1-Sep-2009
Country of Publication: United Kingdom



Beyond The Call by Marc Woods Beyond The Call by Marc Woods Why some team members go the extra mile while others don't--and how to get more out of everyone Business leaders know that some members of their teams go above and beyond while others get by doing the bare minimum. The question on everyone's lips is how to turn every member of your organization into a top performer.

Connecting Organizational Silos by Frank Leistner Connecting Organizational Silos by Frank Leistner Practical guidance on how to successfully introduce enterprise social networks to connect employees While there are a fast growing number of books around social media and enterprise 2. 0, the focus is often on the technical tools. Connecting Organizational Silos approaches social media and enterprise 2.

Clients First by Joseph Callaway Clients First by Joseph Callaway How honesty, competency, and caring will make you rich Throw out the sales manual. Get off the motivation elevator. Clients First is a two word miracle that can change your life.

» View more books like these...
Coaching Essentials by Patricia Bossons Coaching Essentials, Paperback (August 2012) A comprehensive guide to executive coaching, this fully updated second edition ofers a wealth of practical, proven coaching tools and techniques. Essential reading for professional coaches, students, managers and leaders at all levels.

Mentoring by Patricia Bossons Mentoring, Hardback (April 2004) In the last few years there has been a big expansion in the range of applications of mentoring in business and in the scope of particular schemes in specific organizations. This book draws upon valuable case study material and includes advice on best practice from leading companies on setting up, running and evaluating mentoring schemes.

» View all books by Patricia Bossons

» Have you read this book? We'd like to know what you think about it - write a review and you'll earn Boomerang Bucks loyalty dollars!

Write a book review for Coaching Essentials by Patricia Bossons


Dr Patricia Bossons is Director of Coaching Services at Henley Business School. She is a Chartered Psychologist and an accredited NLP coach. Denis Sartain coaches at board level and teaches coaching skills at Henley Business School. Jeremy Kourdi is a writer and business consultant. He has worked with many leading brands, professional institutions and business schools, including The Economist Group, London Business School and the Chartered Management Institute. He has written 18 books, including Surviving a Downturn (A&C Black, 2007).

Biography & true storiesFictionHealth & personal developmentLifestyle, sport & leisureChildren's, young adult & educationalThe artsLanguageLiterature & literary studiesEnglish language teaching (ELT)Reference, information & interdisciplinary subjectsHumanitiesSociety & social sciencesEconomics, finance, business & managementLawMedicineMathematics & scienceEarth sciences, geography, environment, planningTechnology, engineering, agricultureComputing & information technologyBoomerang Books is Carbon Neutral close

Boomerang Books is proud to be Australia's first carbon neutral online bookstore, independently accredited by the Carbon Reduction Institute (Certification #NC166). Boomerang Books purchases carbon credits to offset the carbon emissions created by the book supply chain.

The cost of offsetting a book is, on average, 1% of the price of the book. Boomerang Books customers are requested to help pay for the environmental footprint of their books by contributing half of that cost (ie. 0.5% of the sale price) when they purchase books on our website.

Customers may opt-out of the carbon offset contribution by unticking the appropriate selection box on the payment page.

Boomerang Bucks close

For every $20 you spend on books, you will receive $1 in Boomerang Bucks loyalty dollars. You can use your Boomerang Bucks as a credit towards a future purchase from Boomerang Books. Note that you must be a Member (free to sign up) and that conditions do apply.

Recent books by Patricia Bossons close Coaching Essentials by Patricia Bossons Mentoring by Patricia Bossons

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Where there's a will… Family feuds lead to 700% increase in High Court disputes in five years

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Figures obtained by The Independent show a 700 per cent increase over the last five years in the number of actions launched at London’s High Court to challenge the provisions made in wills.In addition, the number of cases  aimed at having whole wills declared invalid has nearly doubled.

If actions concerning trusts – often used to hold assets to be passed on to the next generation – are included, the total number of disputes involving the assets of living or dead family members being considered by the High Court rises to 300. This is compared to 95 in 2006.

The rise is partly attributed to the recession, which has seen the value of assets including property fall sharply. This has triggered arguments between relatives and dependants who find themselves with much smaller sums than anticipated.

But lawyers say it is also being fuelled by the rise in remarriages, step-families and cohabitation. Increasingly complex family arrangements, combined with the fact that relatives are now more likely to live further apart, has increased the likelihood that of will disputes inflamed by long held and un-aired resentments

The perils of imprecise wills and family disputes were highlighted last week when the son of the thrice-married actor Peter Ustinov declared himself nearly bankrupt following a nine-year legal battle over his father’s estate.

A High Court judge threw out an  attempt by Igor Ustinov to bring his battle to secure his father’s assets brought to the British courts, leaving him with a £114,000 legal bill. Following a previous ruling which overturned a 1968 written in pencil, Sir Peter was declared to have died intestate.

Fay Copeland, a partner with City law firm Wedlake Bell, said: “There is an undoubted growth in the number of these cases. People whose financial situation might not be secure because of the current climate might find themselves getting a smaller amount from a will than they had anticipated and that can often be the starting point for litigation.

“Similarly, families are more diverse and geographically spread out. Families are not as close as they used to be and when, for example, you have step-families you can see cases where people feel usurped or pushed out and that can form the basis for a dispute.

“The advice is to write a proper will but also for people to try and explain their decisions before their death. Around three quarters of cases are settled by mediation, which allows emotional as well as financial grievances to be aired.”

Ministry of Justice (MoJ) figures show that the number of disputes  over individual clauses in wills rose from 10 in 2006 to 82 in 2011, the  latest year for which figures are available.

Cases seeking entire wills to be declared null and void, for example where the deceased lacked the capacity  to make informed decisions, rose from 73 to 135.


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Friday, March 1, 2013

Big Presentation Coming Up? Make it Your Best One Yet

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A Q&A with CEO Mark Murphy

There isn’t a presenter alive that doesn’t want their audience absolutely riveted; sitting on the edge of their seats with rapt attention. Yet, the reality in most presentations is that the audience is sitting back, kind of relaxed and spacing in and out.

Here Leadership IQ CEO and best-selling author, Mark Murphy, shares some ways anyone can deliver a killer presentation.

Q: You say storytelling is a critical element in delivering killer presentations that really catch and keep an audience’s attention. How does that work?

MM: It’s all about dopaminergic response. Basically, when something really interesting, like a good story, happens, the brain starts to light up. And if the story is really exciting, the amygdala gets involved (that’s what you want) and says, “Wow! This is fascinating stuff! I’ve got to start activating some of the other chemicals in the brain—we’ve got to pay close attention to this!” So it goes and starts activating dopamine, which is a neurotransmitter for highly pleasurable things, highly attentive things.

And whoa! Once dopamine gets involved people really start to pay attention. Plus dopamine helps sear whatever it is folks are experiencing (in this case, your killer presentation) into their memory so they don’t forget it. So a great story is a way of getting the brain to say, “I am really engaged with this. I don’t want to miss a word that’s being said here. I am going to remember every word I hear.”

Next time you’re listening to someone else’s presentation, pay attention and see if you experience any moments that leap out at you and just get seared into your brain. Where you walk out of there quoting something you just heard to everyone you run into that day. If you don’t have that kind of experience then it is likely that the person speaking didn’t get anywhere near activating anything beyond your prefrontal cortex. They didn’t get into your limbic system, and they certainly didn’t excite your amygdala.

Q: So what’s the secret to telling a great story that excites the amygdala?

MM: There are a number of different ways to tell stories that really get people’s attention. Here’s one that uses an unexpected twist. Imagine you began a presentation by saying, “Six months ago, we upgraded our servers. Our website visitor capacity doubled. Our website loading speed tripled. And our profits dropped by 80%.” You can do something like that. Take your audience in one direction and then all of a sudden take them in a totally different direction. That’s one of those things that will make people’s heads spin a bit and get them to think, “Wait a minute, did I just hear what I thought I heard? I better start listening more closely.” You can also tell stories that build an emotional connection or introduce a startling fact.

Q: What’s one big thing to avoid when giving a presentation?

MM: Narcissism. When you talk about others more than you talk about yourself, that’s good. But when you talk about yourself more than you talk about others, that’s bad. But that can be challenging in some presentation situations. Leadership IQ teaches presenters to apply the Narcissism Ratio which is a little check that signals when it’s time to tell a story or to talk about somebody or something other than yourself. That way you don’t spend 20 minutes talking about all of the awards your company has won – something about which your audience probably doesn’t care. And it directs you to talk about something about which they do care, something that’s really going to activate them and get them on the edge of their seats.

To apply the Narcissism Ratio to your next presentation, keep track of how many times you say “I” or “me” versus the number of times you say “customers” or “employees” or “you” or “they” or anybody other than you. It takes some practice, but it’s really quite an effective way to keep your finger on the pulse of where your presentation is going as it happens. That way you are always on track and making sure your  audience stays fully engaged.

For more tips on delivering memorable presentations, join us for our upcoming webinar The Secrets of Killer Presentations.

A professional corporate writer with over 20-years’ experience crafting just the right words for executives to use in challenging situations, Lyn is a passionate and adept qualitative researcher. Her seasoned skills as an interviewer make her quick to identify the unique attitudes and behaviors that define an organization. Lyn’s extensive expertise in public relations and persuasive communications translates strongly in her contributions to Leadership IQ’s custom-training programs.


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